Returns & Refunds
Not loving your dirt? We've got your back. No questions, no bullshit.
30-Day Money-Back Guarantee
Try DrinkDirt risk-free. If you're not completely satisfied, we'll refund your money. Period.
Easy Returns
Simple online return process
Fast Refunds
Processed within 3-5 business days
Free Return Shipping
We cover return shipping costs
Our Return Promise
We stand behind our products 100%. Here's what our guarantee covers:
- Not satisfied with the taste?
Get a full refund, no questions asked.
- Product arrived damaged?
We'll send a replacement immediately and refund the damaged item.
- Didn't feel the benefits?
Everyone's different. If it's not working for you, we'll refund it.
- Changed your mind?
It happens. Return within 30 days for a full refund.
How to Return Your Order
Start Your Return
Email us at support@drinkdirt.com or log into your account to initiate a return.
Get Your Return Label
We'll email you a prepaid return shipping label within 24 hours.
Pack & Ship
Pack your items in the original packaging (if possible) and attach the return label.
Get Your Refund
Once we receive your return, we'll process your refund within 3-5 business days.
Quick Return Info
- Return Window: 30 days from delivery
- Condition: Original packaging preferred but not required
- Return Shipping: Free (we provide the label)
- Refund Method: Original payment method
- Processing Time: 3-5 business days after receipt
Refund Information
One-Time Purchases
- Full refund of product price
- Original shipping costs refunded if item is defective
- Return shipping covered by us
- Refund to original payment method
Subscription Orders
- Cancel anytime, no penalties
- Return current shipment within 30 days
- Subscription automatically paused during return
- Skip or reschedule deliveries anytime
Exchanges
Want to try a different blend? We make exchanges easy:
Exchange Process
- Contact us to initiate an exchange
- Return your original item (we'll provide the label)
- We'll ship your new product immediately
- Pay/receive refund for any price difference
Exchange Benefits
- • Free return shipping for exchanges
- • New product ships immediately
- • 30-day return window starts fresh
- • Keep your subscription discount
Special Situations
Damaged or Defective Products
If your product arrives damaged or defective, we'll make it right immediately:
- • Immediate replacement shipped at no cost
- • Keep or dispose of the damaged item (no need to return)
- • Full refund if replacement isn't available
- • Contact us within 7 days of delivery
Wrong Item Shipped
Our mistake? We'll fix it fast:
- • Correct item shipped immediately
- • Keep the wrong item or return it (your choice)
- • All shipping costs covered by us
- • Extra discount on your next order
Subscription Management
Need to modify your subscription? You're in control:
- • Cancel anytime (even after your first order)
- • Skip deliveries when traveling
- • Change frequency or products
- • Pause subscription during returns
Contact Us for Returns
Ready to start a return or have questions? Reach out to our friendly support team:
Get In Touch
What to Include
- • Your order number
- • Reason for return
- • Photos (if damaged/defective)
- • Preferred resolution
Still Not Sure?
We're here to help you make the right choice. If you're unsure about a product or have any concerns, reach out before ordering. We'd rather help you find the perfect fit than deal with returns later.
Remember: You're always covered by our 30-day money-back guarantee. Try DrinkDirt risk-free.